Have questions? The list below will give you more information about the GetaKit study, ordering your tests and what to do when you get your results.<\/p>\n\n\n\n No, but it\u2019s important that we have a way of contacting you to follow-up on a result or to notify you if there\u2019s an issue. If you don\u2019t have a cell phone, you can still register for GetaKit using a valid email address. If you don\u2019t have an email address or landline, check GetaKit.ca to see if there\u2019s a partner offering GetaKit near you where you can register in person.<\/p>\n\t\t\t <\/div>\n\t\t\t <\/li>\n\t\t\t\t\t\t Yes, once you have created your account you will be able to update your shipping address and your password through the My Account dashboard.<\/p>\n\t\t\t <\/div>\n\t\t\t <\/li>\n\t\t\t\t\t\t Select “Forgot my Password” when logging in to your account. To recover your password, you will be asked to enter either your email or cell phone, your date of birth (YYYY-MM-DD), and last name (case sensitive).<\/p>\n A 6-digit code will be sent to you. Once this code has been validated, you will be redirected to reset your password.<\/p>\n\t\t\t <\/div>\n\t\t\t <\/li>\n\t\t\t\t\t\t You can delete your account if you haven\u2019t ordered any tests yet.<\/p>\n If you have an order history, you\u2019re able to withdraw from the project by emailing us a request at GetaKit@uOttawa.ca<\/a>.<\/u> Because your account contains health information, it is subject to the same requirements as any other health record. Instead, we\u2019ll set your account to \u2018inactive\u2019, and your information won\u2019t be included in any reports or publications after the date of your withdrawal.<\/p>\n\t\t\t <\/div>\n\t\t\t <\/li>\n\t\t\t\t\t\t No. GetaKit is available in Ontario, Canada. To maintain account security, GetaKit prevents you from logging in from outside of Canada. You will need to wait until you return to Canada to access your account.<\/p>\n\t\t\t <\/div>\n\t\t\t <\/li>\n\t\t\t\t\t\t Use a unique password and don\u2019t share your GetaKit login or password with anyone.<\/p>\n\t\t\t <\/div>\n\t\t\t <\/li>\n\t\t\t\t\t\t Yes, this is called two-factor authentication and plays an important role in protecting your privacy.<\/p>\n\t\t\t <\/div>\n\t\t\t <\/li>\n\t\t\t\t\t\t No. GetaKit is available in Ontario, Canada. To maintain account security, GetaKit prevents you from logging in from outside of Canada. You will need to wait until you return to Canada to access your account.<\/p>\n\t\t\t <\/div>\n\t\t\t <\/li>\n\t\t\t\t\t<\/ul>\n\t\t <\/div>\n<\/section>\n\n\n\n GetaKit uses the bioLytical INSTI\u00ae HIV self-test, which was approved by Health Canada on November 2, 2020. The results are highly accurate results (> 99% accurate) and available in about a minute.<\/p>\n If you\u2019ve received a rapid\/point-of-care HIV test before, this device is very similar. You\u2019ll use the lancet provided in the GetaKit box to poke your finger for a drop of blood. You then follow the instructions included in your kit to complete the test. The HIV self-test can be stored between 2-30 \u00b0C; it doesn\u2019t have to go in the fridge.<\/p>\n\t\t\t <\/div>\n\t\t\t <\/li>\n\t\t\t\t\t\t GetaKit is offering testing for gonorrhea, chlamydia, and syphilis in select cities. If you\u2019re eligible, you will receive a lab requisition in the mail to take to your local lab.<\/p>\n\t\t\t <\/div>\n\t\t\t <\/li>\n\t\t\t\t\t\t The GetaKit self-assessment is powered by an algorithm that uses your responses to recommend testing that is consistent with what you would be offered in a sexual health clinic. This is for a few reasons:<\/p>\n <\/p>\n It\u2019s possible that you\u2019re asking for testing too frequently (within 3 months of your last HIV test), or you may be considered very low risk. As we roll-out other STI testing, it\u2019s possible that they are not yet available in your area.<\/p>\n\t\t\t <\/div>\n\t\t\t <\/li>\n\t\t\t\t\t<\/ul>\n\t\t <\/div>\n<\/section>\n\n\n\n When you order your HIV self-test kit you will receive a package that includes:<\/p>\n <\/p>\n All this comes in a compact, discrete package along with a separate workstation to organize all the pieces of the HIV self-test.<\/p>\n\t\t\t <\/div>\n\t\t\t <\/li>\n\t\t\t\t\t\t Once your kit is shipped, you will receive a Canada Post Tracking number either by email or text. If you lose your tracking number, don\u2019t worry! You can find it again under the Order Details page under My Account.<\/p>\n\t\t\t <\/div>\n\t\t\t <\/li>\n\t\t\t\t\t\t Once you have received confirmation that your order is on its way, we\u2019re unable to change your shipping destination. This is why it\u2019s important to confirm your address before submitting your order. For future orders, you can update your address by selecting \u2018Edit Address\u2019 in your My Account dashboard.<\/p>\n\t\t\t <\/div>\n\t\t\t <\/li>\n\t\t\t\t\t\t Your test should arrive in about 3 days. Your order may be delayed because of an unusually high volume of shipments with Canada Post. Orders place on the weekends and holidays will be shipped the following business day. In the cold winter months, kits can\u2019t be left outside, so you may have to pick them up at your local Canada Post office.<\/p>\n\t\t\t <\/div>\n\t\t\t <\/li>\n\t\t\t\t\t\t You can track the status of your order by logging into your account, selecting your most recent order, and selecting the Canada Post tracking number. This will redirect you to the Canada Post tracking website. If this link doesn\u2019t work, you can also copy and paste the tracking number directly to the Canada Post tracking website<\/a>.<\/p>\n If there was a recent change in the shipping address, we recommend picking it up from the address used at checkout. Otherwise, please wait about a week before reordering a new one, and do not hesitate to contact us.<\/p>\n\t\t\t <\/div>\n\t\t\t <\/li>\n\t\t\t\t\t\t We\u2019re sorry that we were unable to deliver your kit. You can re-order a new one by logging into your account and updating your result to \u2018kit not delivered\u2019. This should allow you to re-order a new one. Please take an extra moment to review that your address is correct (e.g. unit number is included).<\/p>\n\t\t\t <\/div>\n\t\t\t <\/li>\n\t\t\t\t\t<\/ul>\n\t\t <\/div>\n<\/section>\n\n\n\n To start, watch this short video on how to do the test<\/a>. Some points to keep in mind:<\/p>\n Please remember that consent and willingness to take the test are very important. Whoever is taking the test, should understand what the test is for and not feel pressure to do it. This applies whether it\u2019s you, your partner, your friend, your relative, or someone else taking the test.<\/p>\n If you have any questions or concerns about coercive testing contact the HIV\/AIDS Legal Clinic of Ontario (HALCO).<\/u><\/a><\/p>\n\t\t\t <\/div>\n\t\t\t <\/li>\n\t\t\t\t\t\t After your do your test, a dot should appear at the top under the \u2018C\u2019. This is the \u2018control dot\u2019 and means the test worked. Remember: any dot is a dot no matter how faint.<\/p>\n Your result is negative if you only see the control dot.<\/p>\n Your result is positive if you see two dots: the control dot and another one underneath.<\/p>\n Your result is invalid if there is no blue dot in the control area (under the \u2018C\u2019) or if the solution fills the entire space. Here are some images of an invalid result:<\/p>\n Click here to see the different possible test results.<\/u><\/a><\/p>\n\t\t\t <\/div>\n\t\t\t <\/li>\n\t\t\t\t\t\t When you have your result, the best way to submit it is by logging into your GetaKit account and look for the red exclamation mark next to your order. If you\u2019re having trouble logging in, you can also submit your result here.<\/u><\/a><\/p>\n\t\t\t <\/div>\n\t\t\t <\/li>\n\t\t\t\t\t\tCreating and using your GetaKit account <\/h2>\n <\/div>\n <\/div>\n\t\t\t
\n\t\t\t\t\t
Ordering your tests from GetaKit<\/h2>\n <\/div>\n <\/div>\n\t\t\t
\n\t\t\t\t\t
\n
\n
Receiving your tests from GetaKit<\/h2>\n <\/div>\n <\/div>\n\t\t\t
\n\t\t\t\t\t
\n
Testing and reading your results<\/h2>\n <\/div>\n <\/div>\n\t\t\t
\n\t\t\t\t\t
\n
![Click here for tips to make sure you collect enough blood.\u00a0<\/a><\/li>\n<\/ul>\n\t\t\t <\/div>\n\t\t\t <\/li>\n\t\t\t\t\t\t\n\t\t\t Reading your HIV self-test result<\/a>\n\t\t\t \n\t\t\t\t Please remember that consent and willingness to take the test are very important. Whoever is taking the test, should understand what the test is for and not feel pressure to do it. This applies whether it\u2019s you, your partner, your friend, your relative, or someone else taking the test.<\/p>\nIf you have any questions or concerns about coercive testing contact the HIV\/AIDS Legal Clinic of Ontario (HALCO).<\/u><\/a><\/p>\n\t\t\t <\/div>\n\t\t\t <\/li>\n\t\t\t\t\t\t\n\t\t\t How do I read my result?\u202f<\/a>\n\t\t\t \n\t\t\t\t After your do your test, a dot should appear at the top under the \u2018C\u2019. This is the \u2018control dot\u2019 and means the test worked. Remember: any dot is a dot no matter how faint.<\/p>\nYour result is negative if you only see the control dot.<\/p>\nYour result is positive if you see two dots: the control dot and another one underneath.<\/p>\nYour result is invalid if there is no blue dot in the control area (under the \u2018C\u2019) or if the solution fills the entire space. Here are some images of an invalid result:<\/p>\nClick here to see the different possible test results.<\/u><\/a><\/p>\n\t\t\t <\/div>\n\t\t\t <\/li>\n\t\t\t\t\t\t\n\t\t\t How do I submit my result?<\/a>\n\t\t\t \n\t\t\t\t When you have your result, the best way to submit it is by logging into your GetaKit account and look for the red exclamation mark next to your order. If you\u2019re having trouble logging in, you can also submit your result here.<\/u><\/a><\/p>\n\t\t\t <\/div>\n\t\t\t <\/li>\n\t\t\t\t\t\t\n\t\t\t What happens after I submit my result?<\/a>\n\t\t\t \n\t\t\t\t GetaKit offers status neutral linkage to care, meaning we can help you connect to treatment or prevention services no matter your result.<\/p>\nIf your result is positive, you will be contacted immediately to discuss next steps for confirmatory testing. We can also connect you to treatment and care or with other support services.<\/p>\nIf your result is negative, you can learn more about HIV post-exposure prophylaxis (PEP) and HIV pre-exposure prophylaxis (PrEP).<\/p>\nIf your result is invalid, you can order a new kit.<\/p>\n\t\t\t <\/div>\n\t\t\t <\/li>\n\t\t\t\t\t\t\n\t\t\t When should I re-test?<\/a>\n\t\t\t \n\t\t\t\t Both the Public Health Agency of Canada and the United States Centre for Disease Control and Prevention recommend retesting for HIV every 3 to 6 months, especially if there are ongoing risk practices for getting HIV. GetaKit will send you a reminder to re-test.<\/p>\nIf you think you have been exposed to HIV and the incident is within 72 hours, please contact the sexual health clinic or visit the nearest emergency room at your local hospital to get PEP (Post-Exposure Prophylaxis).<\/p>\n\t\t\t <\/div>\n\t\t\t <\/li>\n\t\t\t\t\t<\/ul>\n\t\t <\/div>\n<\/section>\n\n\n\n<\/p>\n","protected":false},"excerpt":{"rendered":"Frequently Asked Questions Have questions? The list below will give you more information about the GetaKit study, ordering your tests and what to do when you get your results.<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1363","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQs - GetaKit - Main<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/getakit.ca\/ontario\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - GetaKit - Main\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions Have questions? 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